3 ways to Deal with unhappy customers

3 ways deal with unhappy customers

We all will encounter an unhappy customer from time to time. The longer you are in business, the more you may encounter. Why? Because we simply cannot please everyone. You can literally dot all your "I's" and cross all your "T's" and you will still find at least one customer that is difficult to please.

So how do you deal with unhappy customers? How do you control the situation so that they don't write a nasty online review about your company even though you did all you possibly can to please them? Well I can tell you right now, you cannot stop a customer from writing a nasty review about you... however you can reply to it. That way any readers can see that you did try your best. Most of the time you can identify reviews that are simply out of anger or malice. So readers will have common sense to identify if it's true or not (hopefully speaking). Also, if there are 99% good reviews and 1% bad reviews - I think you are doing a great job!

So lets get to the point. How do you deal with unhappy customers?! Be sure to post your ideas in the comments as well.

#1 - Let them Vent!

When a customer is upset... there is no stopping them! They are pissed and want to get some things off their chest. Anything you say will upset them even further. So the best thing to do is let them vent. Pause - Let them vent - when they are quiet .. come back and close out the call. If it is in person, it's another story. Take them to the side away from others or in an office. You don't want them making a scene. If necessary, get security or police involved. People will go as far as you let them. It's too dangerous these days to chance anything. Try to calm them down by listening to them. Take their information and get back to them so that you don't make any quick decisions. Call them later with your decision.

#2 - Accommodate

If they are upset about something you can fix.. hear them out and see if there is any kind of middle ground. No sense in being aggravated over something small. We all know everyone doesn't have the best intentions and some people just want to flat out get away with things. Even though it may boil your blood to bend your policies, see if it is reasonable.. and make it happen.  Take note, and never do business with the client again if you see this happening again in the future. Or let them know you will only do it this time, but next time it's not happening - but of course say it professional and nice -but firm.

We have heard the expression "The customer is always right!"... I'm sorry but this is far from true. Some customers are right, some are wrong. That's true. Some customers understand your policies and some just want to get away with things. Everyone in this world is not honest. Let's speak the truth. Therefore you have to keep fine tuning your policies and procedures to be a step ahead of slick people that try to get over on you. You also have to be a step ahead to avoid issues in the future from anyone.

#3 - If it's your fault - make it up to them!

If your business or employee in your business is the reason the customer is upset or unhappy... then it is in your best interest to make it up to them. If it was a failed product - give them another one. If it is unsatisfactory service or customer experience, ask them how it could be better next time... and in the meantime give them a discount on the next service so they can possibly return. You have to take responsibility for issues you know are your fault and make it right.

At the end of the day, you are in business to make money. If your services are bad... how do you expect to make money?

I hope this short helpful blog post helped you figure out 3 ways to deal with unhappy customers or at least gave you a better understanding as to why you should handle it these ways.

We at dttgraphics.com strive to provide the best quality service we possibly can. We partner with vendors that have a great reputation and have not been problematic with us. We work hard to make sure you have a clear understanding of our processes and policies. We provide affordable prices and have many convenient ways to place an order.

Visit www.dttgraphics.com for more information!

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